100% Individually Wrapped Compostable PLA Straws – Disposable Drinking Straws-Eco Friendly Plant-Based Plastic Coffee Straws Sustainable Wrapped Boba – Printed

$52.00

$52.00

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• Delivery Return
  Last Updated: November 1, 2023 Thank you for choosing The EcoGenesis for your eco-friendly product needs. This Shipping and Returns Policy outlines the terms and conditions regarding shipping, delivery, and returns of our products purchased through our website (https://theecogenesis.com). By making a purchase from us, you agree to adhere to the following policies:

  1. Shipping Information:

  1. Shipping Methods: We offer various shipping methods to cater to your needs. Shipping options and costs will be presented during the checkout process, and you can choose the one that suits you best.
  2. Shipping Address: Please ensure that the shipping address provided during the order placement is accurate and complete. We will ship the products to the address you specify, and we cannot be held responsible for misdirected shipments due to inaccurate or incomplete address information.
  3. Shipping Timeframes: Shipping timeframes may vary based on your location and the shipping method chosen. We will provide an estimated delivery date during the checkout process, and you will receive tracking information once your order is shipped. Please note that unexpected delays can occur and are beyond our control.

  2. Return and Refund Policy:

  1. Return Eligibility: We want you to be satisfied with your purchase. If you are not completely happy with your product, please contact our customer support within 30 days of receiving your order to initiate a return. To be eligible for a return, the product must be in its original condition and packaging.
  2. Return Process: To initiate a return, please contact our customer support team at 210 Bristol Pike, Bristol, Pennsylvania 19007, U.S.A. You will be provided with a Return Merchandise Authorization (RMA) number and instructions for returning the product. Returns without an RMA number will not be accepted.
  3. Return Shipping: You are responsible for the cost of return shipping unless the return is due to a product defect or error on our part. We recommend using a trackable shipping method for your returns.
  4. Refunds: Once we receive and inspect the returned product, we will process your refund within a reasonable timeframe. Refunds will be issued to the original payment method used during the purchase. Please allow for processing and banking institution time for the refund to be reflected in your account.

  3. Product Exchange:

  If you would like to exchange a product for a different item, please contact our customer support team at 210 Bristol Pike, Bristol, Pennsylvania 19007, U.S.A. We will guide you through the exchange process and provide instructions for returning the original product and receiving the replacement.

  4. Damaged or Defective Products:

  If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your order. We may request photographic evidence of the damage or defect to expedite the process. We will provide instructions for returning the damaged or defective item and arrange for a replacement or refund.

  5. Contact Information:

  If you have any questions or need assistance with shipping or returns, please contact us at 210 Bristol Pike, Bristol, Pennsylvania 19007, U.S.A. Our customer support team is available to help you with any inquiries or concerns. Thank you for choosing The EcoGenesis. We are committed to providing eco-friendly products and excellent customer service, and we look forward to serving your sustainable lifestyle needs.
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  100% Individually Wrapped Compostable PLA Straws – Disposable Drinking Straws-Eco Friendly Plant-Based Plastic Coffee Straws Sustainable Wrapped Boba - Printed

  $52.00

  
  

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